Ctrip released the Seven Guidelines for Safety Emergency of Overseas Free Travel
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In this Bangkok bombing, all the China tourists who were killed or injured were individual travelers, which reflected the security problem of free travel. With the group, you can find a tour guide and travel freely overseas. What should I do in case of emergencies, natural disasters and man-made disasters? Ctrip.com, the largest free travel service provider in China, issued the Safety Emergency Guide for Overseas Free Travel to guide China tourists to deal with tourism emergencies.
There are more than 100 million outbound tourists in China every year. According to the data released by the National Tourism Administration, the number of outbound tourists organized by travel agencies was around 40 million last year, and the remaining 60% were independent and self-help tourists without travel agencies. Tens of thousands of free travellers travel around the world every day. Take this explosion as an example. Ctrip alone had more than 7,300 group tours and free travellers in Thailand that day, and nearly half of them booked free travellers. Nowadays, the mode of free travel is more and more respected by modern people, and the safety of free guests has been paid attention to.
According to the latest news provided by the Embassy of China in Thailand, the explosion in the downtown business district of Bangkok on the 17th has killed 7 China citizens (2 Hong Kong tourists and 5 mainland tourists) and 26 China citizens are being hospitalized. It is noteworthy that the injured tourists from China are family-style free travellers from all over the country. At one time, some victims only knew the English name and province and city of their passports, so it was difficult to verify personal and family information.
Tourists believe that, unlike the tour group that can find a tour leader, tour guide or domestic tour group agency, if there is a sudden disaster, most self-help tourists are in a different place and isolated, so it is difficult for them to know the local situation and make a rational judgment on the situation at the first time. If they want to change their itinerary, they will also face practical difficulties such as traffic jams and communication interruptions. If there are casualties, medical assistance and Chinese translation are also problems. Because travel information is not filed by travel agencies and tourism bureaus, it may lead to the lack of personal basic information, and it is also difficult to confirm identity and contact family members when encountering misfortune.
Is there any way to enjoy the fun of free travel and get all the services to ensure the safety of travel?
Ctrip released the “Safety Emergency Guide for Overseas Free Travel”
Ctrip.com, the largest free travel service provider in China, issued the Safety Emergency Guide for Overseas Free Travel to guide China tourists to deal with tourism emergencies. Ctrip has established a complete free travel service system, covering all links from before, during and after the trip. Ctrip experts believe that free travel is not a simple air ticket and hotel reservation, and security and destination service are becoming more and more important. They call on Chinese tourism enterprises to establish a tourism security system and emergency service mechanism for free travellers to prevent self-help tours from becoming helpless.
The guide strengthens tourists’ safety protection from seven aspects, and guides China tourists to strengthen safety protection and deal with emergencies:
First, it is recommended that tourists book free packaged products through regular travel agencies and online travel websites, which is a more recommended way to ensure personal travel safety. For example, Ctrip International Travel Service provides related services, is qualified for outbound travel, and provides “six-fold travel guarantee”. There are hundreds of professional service teams, as well as branches and service agencies in overseas countries. When Bangkok exploded, Ctrip contacted and provided assistance to 557 free guests in Bangkok through SMS, free emergency hotline and free WeChat group for the first time. On the night of the accident, most tourists had contacted by phone to confirm their safety.
Second, tourists are advised to leave the emergency contact numbers of relatives and friends when booking products, and keep their mobile phones open during the trip; Write down the address and telephone number of family or friends in detail in your passport. Leave a copy of your passport for your family so that you can get help as soon as possible in case of emergency.
Third, be sure to buy travel accident insurance, accidents mainly rely on insurance to claim compensation. It is very important to pay special attention to the protection of medical and rescue responsibilities. Ctrip, as an institution with professional insurance agency qualification, cooperates with insurance companies to design and launch travel insurance products and provide one-stop service for insurance and claims settlement. During the Bangkok bombing, Ctrip and the insurance rescue company arranged to visit China tourists, and provided medical rescue, Chinese translation, advance medical expenses, itinerary changes and other services. Some tourists who cancelled their reservations also recovered their expenses through “cancellation of insurance for no reason”.
Fourth, overseas destination activities, be sure to choose a regular travel company, it is best to book in advance through a regular website in China. Tens of thousands of local play products around the world provided by Ctrip Freetravel have been professionally selected, confirmed the qualifications of the operators, signed contracts, and provided with after-sales service guarantee by Ctrip International Travel Service. However, in some overseas places, there are also some privately-run tourism agencies, which have no legal business qualifications and professional equipment, and will not buy insurance for tourists. If an accident occurs, it is difficult to protect personal and property losses.
Fifth, tourists are advised to consult the safety manual to prevent risky behaviors. In order to popularize the knowledge of tourism safety and the convention on tourism civilization, Ctrip’s travel safety handbook and safety guide are all online in the booking instructions of Ctrip’s travel holiday products, providing detailed travel warnings and explanations for various special tourism activities, high-risk projects, public safety incidents and special people. In particular, it is suggested to participate in risky sports such as swimming, diving and high altitude.
Sixth, tourists are advised to keep in mind the emergency contact number provided by enterprises. In case of emergency, you can call the police or contact the emergency call center of the Ministry of Foreign Affairs and the local embassy of China. For example, among Thailand’s free travel products, there is a 24-hour Ctrip Phuket Chinese hotline, which provides local car use, entertainment, travel consultation and emergency handling services. After the explosion in Bangkok, Ctrip’s free travel emergency hotline was also announced.
Seven, free travel can also have a “leader” with you. It is recommended that tourists join the “micro-leader” to keep abreast of information and get help through mobile phones and WeChat. Ctrip provides “micro-leader” service for free travellers, provides consultation and help anytime and anywhere through WeChat group, and allows guests to help each other in the group. At present, the micro-team leader has comprehensively covered more than 100 domestic and foreign destinations where Ctrip is free to travel, and hundreds of expert teams serve. At most, nearly 10,000 people communicate through different WeChat groups at the same time. In South Korea, Thailand and other places, the rate of joining the group is particularly high. During the bombing in Thailand, nearly 2,000 free travellers were served.